How much longer?

I've app**** for a Telkom Business land and ADSL line, got approved and received the sms to pay R700 deposit. After the deposit was paid I received an sms confirming that the allocation of the number and installation of the line will take approximately 21 working days. 40 days later (after the 21 days) and still no number, line or any communication from Telkom informing you why the delay. If you phone 10210 / 10217 and choose any of the options you hold on for hours and with no luck (no answer). I paid for a service and it is just common decency to inform your client on the progress.