How many years does it take to conclude a simple request?

WHY HAVE YOU NOT CANCELLED MY SERVICE????? The required Cancellation Request was signed and submitted to you via email on the 27/02/2018. How many years does it take to conclude a simple request????? I app**** to relocate my ADSL line. Reference number ********** 94A was issued. When your technician visited the new premises (Unit 5, Avon Lofts 3, 9 Grasvoel Crescent, Liefde en Vrede) to initiate the relocation of the line, it was discovered that you (Telkom) do NOT have the require infrastructure in place. The service request for relocation could therefore NOT be concluded. Under the circumstances, you are respectfully requested to CANCEL, with immediate effect, my ADSL line and all other related services. I have already moved out of the home where the ADSL was installed and into my new home. Please terminate the service (011) ********** immediately and cancel the contract by reason of your inability to provide the same (or better) service at my new location. Please REFUND my holding deposit.