HOW MANY TIMES MUST I PROVIDE THE SAME DOCUMENTS BEFORE SOMEONE ACTUALLY RESOLVES THIS?

I am absolutely exhausted and frustrated with Telkom’s handling of a *****ulent account opened in my name.

In early 2025, I discovered that a Telkom account had been opened using my personal details without my knowledge, consent or authorisation. I have never app**** for or used Telkom services, yet Telkom continues insisting that I am responsible for this account.

We have physically gone to Telkom Southgate Mall and Telkom Sandton Mall and submitted the requested documentation. Affidavits and supporting documents have also been provided repeatedly. Despite all of this, nobody seems able to resolve the matter.

Telkom claims that I supposedly signed up for a Mobicel contract. My question is simple:

WHERE IS THE APPLICATION FORM OR CONTRACT THAT TELKOM CLAIMS I SIGNED?

I have repeatedly asked Telkom to provide the original application/contract and proof that I personally authorised this account. Nobody has been able to produce it.

Instead, I continue receiving demands and unauthorised debit attempts for an account that I did not open.

The situation has now escalated to repeated deductions from my bank account. Approximately R14,000 was deducted on 31 July 2026, followed by approximately R5,000 on 14 August 2026, and another attempted debit through a different amount and a DebiCheck mandate of approximately R6,100.

I have NEVER authorised Telkom to debit my account and have NEVER authorised this alleged Mobicel contract.

Even more concerning, I have received SMS notifications stating that the account was suspended after debit orders were reversed, followed by messages claiming that I visited a Telkom store and that the account was reinstated. I did not visit a Telkom store during those periods.

I have asked for this matter to be properly escalated and for forensic investigation to be considered, because there are serious questions about how the account was opened, how the mandate was created or changed, and how activity is being recorded on the account.

But even getting access to the appropriate people at Telkom Head Office is an absolute schlep. Trying to get an appointment or get through to someone who can actually involve the forensic team feels almost impossible. I should not have to fight this hard just to get someone to investigate a potentially *****ulent account opened using my identity.

So I want Telkom to answer very clearly:

Who opened this account? Where is the original application form? Where is the contract allegedly signed by me? Where is the proof of my authorisation for the DebiCheck mandate? Who created or changed the mandate? Who reinstated the account? Why are your systems showing store visits that I never made? And why are you continuing to debit my bank account while the account is being disputed as *****ulent?

I have followed every avenue available to me. I contacted Telkom, visited your stores, submitted documents, involved attorneys, approached the Ombudsman and referred the matter to the National Consumer Commission.

Yet STILL nobody at Telkom seems capable of resolving this.

This is no longer simply an inconvenience. It has caused serious financial and emotional distress and resulted in money being taken from my bank account for a service and contract I never authorised.

Telkom, stop sending me in circles. Produce the evidence you claim exists. Stop all unauthorised debit attempts. Cancel the *****ulent account. Preserve and investigate all records relating to the account and involve your forensic team.

I want a proper investigation and a written resolution from someone with the authority to actually resolve this matter.

Enough is enough.