RM
Roelof M

1 reviews | Active since Aug 2012

03 Jan 2017, 19:48

How many times?

<p>It has been a never ending nightmare to get Telkom to fix my line, every single month for the last 5 months I need to log a ticket for them to come and investigate what is wrong with my line. Their fix work for a week and then it is back to disconnecting/complete line drop every 2 minutes. Its technology that has almost existed for a 100 years! and you still can't perfect it! Should I wait another 100 years before you'll be able to fix my god damn line!!!</p>

0
Replies (4)
Telkom
Telkom's reply04 Jan 2017, 10:47
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

RM
Roelof M's update05 Jan 2017, 09:42
Reviewer Update

I have not received, any communication what so ever regarding this. My line is now completely dead and unuasable. If I don't receive any communication about this issue today, I will be cancelling my line, In all the years that I have had a telkom line my total downtime has probably been 6 Months! That I paid for but this issue every single month is getting to much now

RM
Roelof M's update05 Jan 2017, 16:31
Reviewer Update

I Received confirmation that the issue has been resolved. It has NOT been resolved! Fix it today otherwise i cancel my account with telkom.

RM
Roelof M's update09 Jan 2017, 14:57
Reviewer Update

Still no resolution to the issue!