How many times?

We have requested to have our voice and ADSL line moved. First appointment was scheduled for 25 May. The technician arrived and discovered that the underground cable was damaged by excavations in the road. Telkom spent the following day fixing the cable. Rescheduled our appointment to the 29th. On the day sent an SMS confirming the appointment and later another one to say that the technician is on his way. No one arrived, no explanations, no attempt to reschedule. Complained and was assured that our request has been escalated (ref nr 693843). Received another SMS to schedule appointment for today, 3 June. As before received another SMS to say the technician is on his way! Guess what? NO ONE arrives for the appointment yet AGAIN. How long do we still have to wait? Would you prefer for us to move over to Neotel? PLEASE, we are sick and tired of this horrible service! (PS And when we phone to follow up, we're told that our line has been suspended and that we have to send proof of payment before anyone will assist us - what nonsense!)