How long will it take for Telkom to respond????

Before 6 January 2016 I was contacted by eager agents from a promotions company on behalf of Telkom promoting Telkom's wifi for home use. On 6 January I spent quite some time on the phone with an agent and agreed to a 24 month contract for 5gb anytime data and 5gb night surfer data plus the wifi router at a cost of R199 per month. I supp**** all my details and was advised that the router and sim card will be delivered to me by courier within 10 working days. I have called the 10213 number inspite of having received a response when I posted a complaint on 22 January. My reference number for Telkom's response is SM191228. So, Telkom, when do you intend calling me back. I even sent an email to [Email Removed] Does Telkom's social media team or call center exist??