How long to endure the incompetence of Telkom

I have relocated overseas on 31 January 2015. I served notice for the cancellation of my Sim contract with Telkom on 1 December 2014 by providing 30 days notice. All paperwork for cancellation was provided to Telkom Woodlands on several occasions in person. <br> <br> Today, 8 months later, I have yet to receive a reply or confirmation from Telkom and yet they still deduct the contract fee from my account. This is theft from Telkom as Im not in the country to reverse payment from the bank.<br> <br> Since January 2015, the same documents as required by Telkom were faxed at least 30 times to cancellations Dept. with an enquiry as to when an answer can be expected.The request was escalated on several occasions and I have also spoken to Telkom on their chat line without any help or assistance.<br> <br> it now appears that the only solution to the problem is to close my bank account in order to get rid of the problem. They have no regard for their customers.<br> <br> Not a single phone call or data was used on the cellphone since my departure in January 2015. <br> <br>