RW
Ryan W
1 reviews | Active since Jan 2011
22 Nov 2015, 15:24
How long must we wait?
On 11 November we reported a fault on our line. There is no dial tone and the internet is extremely slow. On the 15th we received an sms stating the fault is in hand with the technical repair division. That was the last feedback we got and still no one has turned up to repair it.<br> <br> The last time we had a similar issue it took 2 weeks before it was fixed. How long are we going to have to wait this time?
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Telkom's replyOfficial
22 Nov 2015, 15:34Hello Butters,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170264.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170264.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply22 Nov 2015, 15:34
Official
Hello Butters,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170264.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170264.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,