how long must we wait

We were told you were going to keep us updated on the progress of our telkom line. We have been patiently waiting on your feedback but nothing thus far. We were told cables were to be ordered and so forth, we understood that but nobody even came back to us. Really we still getting billed for what? And tell me how is it possible that we have a dialling tone if the lines are missing we have even logged that we have the wrong number connected to our lines but nobody even took the liberty to check whats happening. Furious at this stage- Vredelake cash supply store