How long must one wait to be serviced

Requested reactivation of the line at the beginning of the month, when I called back a week later I found out that the last consultant did not action the job so nothing had been done. I had to rebook and was given a reference number and told to escalate it after 10 days as the 1st person made an error. After escalating I was promised that someone will call me within 48hrs. 4 days later I am still waiting and when I called again and giving a reference number the agent decided that the account was too much work of her to help me and hung up the phone on me.<br> <br> Great service telkom, thanks for absolutely nothing.