AP
Angelique P
1 reviews | Active since Mar 2009
25 Nov 2015, 10:16
How long must I wait for Telkom for service?!
Since last week Thursday i have been trying to contact your sales team about LTE. When I finally got through, I was told by the first consultant that she knew nothing, and she gave me another number to call of which this consultant also knew nothing. I logged a complaint on your FB, Twitter and website. Nothing. Until I phoned 10213 on Monday again, this time the consultant advised me to just apply online. He also said the call back would take 7-10 hours. It's been two days. The only response I ever get is \we will escalate and contact you"Again I contacted your social media team on Twitter"
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Telkom's replyOfficial
25 Nov 2015, 16:21Hello 7stars,
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your Social Media Ref is : SM171441
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your Social Media Ref is : SM171441
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply25 Nov 2015, 16:21
Official
Hello 7stars,
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your Social Media Ref is : SM171441
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your Social Media Ref is : SM171441
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***