How long does it take to restore a service?

I have logged a fault on the 17th of December 2015 regarding my ADSL line that went down the night before. I have phoned on the 24th of December 2015 to get a status updated as nothing was done to rectify my problem. The agent told me that the fault was assigned to the technical department and that a technician will contact me within 3 hours. Up to date I have not yet received any calls from a technician. <br> <br> I received a SMS on the 28th of December 2015 from Telkom that stated that they know about a cable fault on my line and they are busy investigating the problem. I have contacted Telkom again on the 4th of January 2016 to get an status update and no one knew what was going on. On the 5th of January 2016 I received another SMS that stated that Telkom has concluded their investigation and that the service will be restored by 2016/01/10. I have contacted Telkom Yesterday again and they told me that the cable was ****** and they don't have an ETA on when my service will be restored. An this was after speaking with a manager (Eric) at Telkom.<br> <br> I would like a my service to be restored ASAP otherwise I will get legal advise on the situation.<br> <br> ***<br> Line No: ***