how long does it take to port a contract!

I had taken out a contract with telkom mobile through their call center, which I had stated that I need my prepaid number ported to the new contract (PLEASE REVIEW THE RECORDING!!!). I was told all I need to do is call the call center and they will port it as soon as i receive the phone. When I received the phone AFTER the 5 - 7 days that was promised, I called the call center and was told it cannot be done over the phone, I must go to a telkom outlet. <br> The following day I went to the gateway store in Durban and was told they cannot port my number, I must wait 3 months and then try again.<br> I then inboxed telkom over Facebook and was contacted by a lady who tried to assist but didn't have access to do it, i was told they will get back to me. <br> <br> Its a week later and its still not ported!!! and everyday is the same story \we will get feedback and get back to you"<br> PLEASE CANCEL MY CONTRACT AND REFUND ME IF THIS CANNOT BE PORTED as its a breach of contract!!"""