How long does it take to have a line fixed?

<p>My elderly parents asked me to log their faulty Telkom line on the 16th of October. I received the reference number 509CRZ261016 for the fault. Now nearly two month later the "fault is still in progress" I have called the help line, I have tried to use the online help but all empty promises. The excuse it that a cable needs to be replace but when i check the number the online test states no fault exists in your area! How long does it take???</p>