How long does it take to cancel a Telkom account????????????? 5 months and counting

I sent through a service cancellation form to Telkom on 28/03/2017 and have re-send it countless times to various people in the call centre who promise that they will forward it on to the relevant person / department and 5 MONTHS later I have just received an sms to inform me of my latest account balance. REALLY????????

I have moved from the premises where the land line was installed, so I do not even have access to the service anymore. This is not on guys. Get your act together!!!!!!!

MY account number is ********** ********** 3066

Tracy Vermeulen **********