DR
Dean R

1 reviews | Active since Feb 2015

04 Apr 2017, 07:40

How long does it take to authenticate?

<p>Fianlly after 2 months and 50 phone calls, i have my phoneline installed. It is 2 weeks later and i still do not have internet because my ISP cannot authenticate against Telkom.</p> <p> </p> <p>What do i have to do for someone (who know what they are talking about) to tell me what the issue is and if Telkom has authenticated my line yet?</p> <p> </p> <p>PLEASE!</p>

0
Replies (2)
Telkom
Telkom's reply04 Apr 2017, 11:12
Official

Good morning.

Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and our consultants will be in touch to advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

DR
Dean R's update04 Apr 2017, 11:17
Reviewer Update

Hi There,

I spoke to your sales department and they advised that there is no space at my box to add me. Now i have to wait for the m to add one or for someone to cancel. Surely they should have checked this and told me about this before proceeding. Please escalate to get me added ASAP. thank you.