How long do I have to wait for service

I hate to be this person but, This is the second time in 20 days that I have had an appointment and the technician just doesn't bother to pitch or contact me. I have waited patiently for almost two months (since 01 March) for the relocation of my line (I app**** for this on the 01 February). I was understanding about the fact that the cables were deteriorating underground, but to have 2 appointments completely ignored is frustrating. I have no idea what the delay is now. I've contacted the call center multiple times, they cant even tell me what is going on because "its with the cabling department" and/or "the technicians haven't updated the log". The lack of communication, the failure to update me, the audacity to ignore appointments is rather disturbing. I just want it sorted, I am tired of waiting.