How long do I have to wait for my data? (SM17317)

Please see my previous complaint:<br> <br> http://hellopeter.com/telkom/complaints/how-long-do-i-have-to-wait-for-my-data-***<br> <br> I mailed the agent that responded on the previous complaint 2 hours ago because they had told me by this morning the migration would have been completed, and I would have my new package. <br> <br> I addressed this in my mail 2 hours ago to Lindani, he hasn't responded. They tell you something, and they just don't follow up with what they've said. <br> <br> Please sort out my migration asap.