FP
Frank P

1 reviews | Active since Nov 2015

01 Dec 2015, 00:46

How long do I have to wait for my data?

A few months back we ordered a adsl line to be installed in our premise. After a month still no one came. I had to go to the store, and phone again on the self help service just to get an update. After another few weeks, eventually got an appointment sms. The date came and gone, no technician. Went to the store again. They tell me no infrastructure. Went home, got another sms telling me there's a reshceduled appointment. The new date came and gone, no technician came. Went to the store again to find out, still no infrastructure. <br> <br> I was fed up. I had m papers ready to migrate my 3g pacakge to something bigger in the meantime. The assistant in woodlands helped me to migrate the package from a 10gig toa 30gig pacakge. he told me the data would be available THE VERY NEXT DAY THIS TIME. Next day came and gone, no extra bundle activated. <br> <br> I phoned the helpline. They told me, it would only be activated by 1st of the monht. I waited another 2 weeks for the first of the month - STILL NO EXTRA DATA. I'm fedup with this. I need that extra data because the data I currently have is simply not enough and then I end up having to buy out of bundle expensive data!!!<br> <br>

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Replies (1)
Telkom
Telkom's reply01 Dec 2015, 08:04
Official
Hello frank.pedro,

Thank you for your post.

As per our telephonic conversation, please be assured that your query has been escalated to our Migration's team and feedback will be provided.

Your reference number : SM173177

We apologise for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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