How long can it take????

On the 23 April 2015 we reported our faulty lines at the Telkom Branch in Rustenburg. We were given the following reference numbers: 60BTK230415 , 122CTZ230415 and CTZ230415 with the promise that it will take approximately 4 days to be fixed. It is now the 5th of May and nothing has happened yet. We cannot get hold of Telkom telephonically, because we have to hold on forever and a day just to get no answer at all.<br> <br> Please help we are loosing revenue because our clients cannot get hold of us.<br> <br> Thank you!