HOW LONG CAN A TELKOM SIM-SWAP TAKE????????

Our Company has been with Telkom for almost 5years. Thus far we were really happy with the service that we receive. We have 10 Cellphone Contracts adding up to R12 000.00 plus per month. We only use cellphones as we are in Construction and the people using the phones are on site everyday the whole day. So in order for our business to operate we must have access to our phones.

About 3 weeks ago we went to Telkom Menlyn to do a sim-swop on 2 sim-cards. The one card was blocked because the phone was lost, but we manage to get it back. The other one just stopped working for some unknown reason.

According to the Consultant they cannot activate it in Store, it must be send to the Business Dept, who will activate it within 24hours. Which I understand and accept.

I had to go back to Menlyn 3 more times, for another sim-swop, because according to the Customer care the sim-cards were faulty?? Or the cards were not activated?? Or the cards were not RICA?? Or the last excuse, they have no record of the sim-swop?? Every time it is a different excuse.

We even went to Telkom in Sinoville, because they are closer to our Office, another 3 times. But that was even worse. Every time we walk into the shop, they were Off-line "just now"!?!?!

On Tuesday 22/03 I went to Menlyn AGAIN! I had to phone, AGAIN everyday, Customer care to try and resolve the issue. At last on Thursday afternoon the one sim-card was activated!!

BUT.... It is Friday 25/03, and the other one is still not working!!!!! We are now going for the 4th week trying to resolve this!!!

What more should I do to get this sorted out??

The people on site, whose phones are not working, are using pre-paid phones just to get the Job done. Who is going to pay that bill? Will Telkom refund me for this extremely expensive exercise? I suppose not? Can you just imagine how long that fight will take, if a simple sim-swap is taking 3 weeks??

I am really, really so frustrated, disgusted and disappointed in Telkom!!!!!

And still it is not working.....