How long before Telkom implodes?

The service from Telkom has gotten progressively worse over the years. We're now at a point where it seems a waste of time to even try report a fault. All you get is a nonsensical sms once reported and a few hours later another nonsensical sms. Try Facebook? What a joke, the only have a one size fits all solution and I quote; "...give the router a reboot and test again please,as the port was recreated."

The worst is, you as a customer is expected to pay full price for this non-delivery of service.