How is that for service?

Telkom Bad Service I am having slow internet speed problems for the last 3 months. I am having a 4Mb, Uncap, ADSL, Telkom line. I visited Telkom Store in Centurion Mall today for the 8 time in the last 3 months and have logged 2 calls with Telkom, myself (the last Ref nr: 134CTK090917). I was told that they will phone me, which sometimes they don’t, or I must do tests at night for them so that they will phone me the next day for feedback, which never happed. I was even told last week Sunday by Centurion Mall branch, to do speed test for a week and bring screenshots in as proof. In this last week I have done more then 15 speed test, as early as 04:45 and the best result was 1,73Mb/s and as low as 25Kb/s. I phoned Telkom tech support and spend more then 45min on the line after I was told at 11:00 by “Dumashele” “Tech Support” that she will phone me at 13:00 when I am at home and never did. After phoning them and spending more than 45min on my Cell-phone, the router was re-setup and tests were done, but the problem is still the same. Now I am waiting for more then 2 hours for a technician to make contact with me. How is that for service?