How is it possible to be billed for usage when my line has been dead for 62 days now?

<p>I reported that my phone line was dead on 24 Nov (ref 48CWK031216) and again in December (ref 214CWK261116) </p> <p>I have not been able to make or receive a call at any time since 24 Nov, yet my bill of 9 January claims that I made 22 calls in the previous month (R53.90) - how is this possible Telkom?</p> <p>Why are you billing me for anything at all when my phone is DEAD, DEAD, DEAD.</p> <p>Also, I submitted the cancellation form on 14 December and you finally gave me a reference for the cancellation on 15 January ********** 30</p> <p>Please note THE CANCELLATION IS FOR THE VOICE LINE AND THE ADSL - i.e. BOTH</p> <p>When are they actually going to be cancelled?</p> <p>Please, put me out of my misery.</p> <p> </p>