How is it possible that you can't help me after debiting the incorrect amount ?

Good day,I need someone to look into this ASAP.

The service I just received from you for the past 2 days has been completely unacceptable as a service provider I don't think this is TCF on any level.

I've been with Telkom for the past 5 yrs and I don't think I'll EVER return to you guys after sorting this out and cancelling my contract.

I got a notification that you will debit R2270 from my account . On the 27th of June an amount of R2000 was debited, on the 4th of July my service got suspended!!! you guys completely cut my access to everything-maybe it doesn't matter to you as the service provider but it matters to me as the customer because my income depends on my proactivity and that requires the INTERNET. I called in and someone advised me that they see that the amount was debited, they will forward this query to the relevant department for my account to be unsuspended and it will take about 5-24 hours,i ended up going to a Telkom store and I was assisted by a consultant who also advised me that they will send another email through to the relevant dep for my account to be unsuspended and I will receive an sms to notify me that it was unsuspended .Today around 08:40 am(5th july) I called in early because Its still not done,the consultant from the dispute dep advised me that they cant see that anything was sent through previously ,however they will forward my query to the relevant dep ONCE AGAIN!!!

Around 10:30 am I called in AGAIN,the last consultant told me that they can see the amount reflecting on the system,however there is an amount of R270 outstanding and I enquired as to why was this not debited in full with the R2000 in the 1st place and she told me that she doesn't know why they did not debit R2270 and if I don't pay the R270 manually ,my account will still be unsuspended and there is nothing that can be done because they wont recollect the amount.I asked if I could speak to a supervisor or a manager and I was told no,they will tell me the same thing.

This doesn't make sense at all as to why the full amount was not debited and for you guys to tell me that 'there's nothing that can be done about it until I pay the outstanding balance"? why couldn't someone tell me this when I called in the 1st time ? I had to spend hours on the phone waiting for assistance just for the last person to tell me that?

This is really degrading.