How *********** can Telkom Employees can be that they fail to use a Phone?

<p>I upgraded my contract Smart plan 100 and I was told it comes with 1Gb on the 23 August, the first of september I realised the 1 Gb was not loaded, I logged a call for them to investigate data usage, they claim the data was loaded. I went to direct store in menlyn they told me the data was not loaded we should go to the branch where the contract was signed so the manager could fix it. we took the effort to go to bloemfontein branch. he(Lusanda) also said the data was loaded and I sent him a picture of my balance as they kept claiming its there. he then futher logged another case as he said the data was loaded but it needs to be investigated why I couldnt see the data. the case was later resolved according to the sms I received. I called the call center to find out how it was resolved they maintained the data was loaded to me. I asked the agent to send an email to the agent that was working on the case to ask him to talk to Lusanda in bloemfotein so that they can get to the bottom of this issue that I was experiencing. A week later I called again and there was no progress made to the case logged. I then asked to speak to speak to the call centers supervisor. I held for some time and ws later told the Supervisor(Sihle Sithole) is busy on another line and he will call me, I still havent heard from Sihle to this day. I called again and ask to speak to the supervisor I was told the supervisor is in a meeting and they will call me when they get back from the meeting, seems like I have better chances of catching the lotto than a telkom personnel contancting me. </p> <p> </p> <p>I have now being debited money for a packacge that has not been given to me, is this a fair principle? what happened to treating the customer fairly? its just a concept that you can not live by? I will contact the bank to reverse this debit order and I will deem it as anuthorised as I can not be paying for something that is partial to what I signed for. Until my data issues are resolved I will keep reversing your debit orders.</p>