How hard is it to settle my dam account !!!!!!

<p>Let me explain I no longer have a home line however I am still paying off a mc book air!!!! Thus I phoned and asked to please do an early settlement on the account and thus I was given an amount to pay which I then paid in full I waited two weeks for the payment top reflect and now I just got an account again !!!!!!!! ***!!!! I called in to you call center spoke to an idiot for an half an hour at 9h10 till 9h30 on the 13/04/2017 and then was transferred to a business call center agent whom knew even less *** is going on I just want this dam item which I have already paid might I add off of my name!!!!!! This is not hard!!!! Why is Telkom so dam ***********?????? </p>