LV
Luis V
1 reviews | Active since Jan 2011
18 Dec 2015, 12:31
How hard is it to give me access to my account?
All I want is to have access to and be able to manage my Telkom account via the Telkom internet portal, [URL Removed] How hard can that be for Telkom to do?<br> <br> But each time I login to that portal I'm met with a \Unfortunately we could not identify you as a valid contact for this account"message"
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Telkom's replyOfficial
18 Dec 2015, 13:31Hello luisdv,
We apologise for the frustrations you have experienced.
Please advise the agent at the TDS to ensure the following steps were followed:
1. Add the customer as a PRIMARY CONTACT and BILLING contact.
2. LINK this contact to the BAN.
3. Contact must have ID number same as on eToolbox,
4. Ensure the X-ContactID on CRM is the same as the ClarifyContactKey on eToolbox
If you still experience problems please e-mail a copy of your ID to *** and request they log an Incident to link your account to your profile as there is then a technical problem that needs attending.
Regards
Narriman
Telkom Social Media Team
We apologise for the frustrations you have experienced.
Please advise the agent at the TDS to ensure the following steps were followed:
1. Add the customer as a PRIMARY CONTACT and BILLING contact.
2. LINK this contact to the BAN.
3. Contact must have ID number same as on eToolbox,
4. Ensure the X-ContactID on CRM is the same as the ClarifyContactKey on eToolbox
If you still experience problems please e-mail a copy of your ID to *** and request they log an Incident to link your account to your profile as there is then a technical problem that needs attending.
Regards
Narriman
Telkom Social Media Team
Telkom's reply18 Dec 2015, 13:31
Official
Hello luisdv,
We apologise for the frustrations you have experienced.
Please advise the agent at the TDS to ensure the following steps were followed:
1. Add the customer as a PRIMARY CONTACT and BILLING contact.
2. LINK this contact to the BAN.
3. Contact must have ID number same as on eToolbox,
4. Ensure the X-ContactID on CRM is the same as the ClarifyContactKey on eToolbox
If you still experience problems please e-mail a copy of your ID to *** and request they log an Incident to link your account to your profile as there is then a technical problem that needs attending.
Regards
Narriman
Telkom Social Media Team
We apologise for the frustrations you have experienced.
Please advise the agent at the TDS to ensure the following steps were followed:
1. Add the customer as a PRIMARY CONTACT and BILLING contact.
2. LINK this contact to the BAN.
3. Contact must have ID number same as on eToolbox,
4. Ensure the X-ContactID on CRM is the same as the ClarifyContactKey on eToolbox
If you still experience problems please e-mail a copy of your ID to *** and request they log an Incident to link your account to your profile as there is then a technical problem that needs attending.
Regards
Narriman
Telkom Social Media Team