HOW HARD IS IT TO DO A SIM SWAP AT TELKOM? 2 WEEKS???? HAIBOOOO

I have a few products with Telkom and have encountered the worst service in the few months that I've been with them, it first started with payments that were more than what we had agreed on, I kept calling their call centre enquiring about this, eventually resorted to reversing the amounts which than backfired on my end so I ended up paying even though there was no clarity on those amounts. AND I THOUGHT THAT WAS THE WORST!!!! on the 14th of April I went into their branch in Musgrave because I needed to do a sim swap on my uncapped sim for my business and to my unfortunate experience was so ill mannered, I was behind payment so she said it in such a rude manner... same as a cashier shouting your CARD DECLINED SISI!!!! I made payment same time to avoid delay and she then told me after that no your proof of payment means nothing.. you still need to wait for it to clear which meant I needed to come back on Monday... so Monday I decided to call the lady who had assisted me the first time around and unfortunately she was not at work so she asked to assist the next day which was Tuesday and Tuesday she postponed to Wednesday... so many days already so I decided to go there myself on Wednesday and on that day she said she started my process but I will need to come back the next day ... next day she Ignored my calls... Friday she gave me an excuse of the back office not responding or attending my case.. Monday ignores my calls and then texts me calling me by a wrong name, how rude... and when she calls she asks me for more documents that she claims are outstanding.. still calling me by the wrong name mind you... how am I to trust someone who doesn't even remember whom are they serving as a client? today I go to the branch again and still I am told they will send an email and see if I can be assisted... HOW HARD IS IT TO DO A SIM SWAP AT TELKOM GUYS???? MORE THAN A WEEK AND AHALF, REALLY?

I AM BEYOND DISSAPOINTED AT YOUR CUSTOMER SERVICE!!! ITS PURE JOKE!!!