How hard can it be to cancel an account?????

I have been trying to cancel our account with Telkom since April 2020. Several emails have been sent, phone calls made and each time I am just told to resend my mail to be escalated.

During my last discussion I was ensured that the cancellation will take place on 17 July 2020, which I now found out never happened. Phoned again only to be told that the cancellation does not show on the system and I need to email through the documents AGAIN!!!!! I was not given a reference number so how does anyone expect me to get anything done.

Telkom will sell you a product in 5 minutes, but clearly is simply a business out to get money as when it comes to cancellations it seems to be impossible.

Absolutely terrible terrible terrible service!!