How hard can it be?!

How difficult can it possibly be to cancel a contract?! We cancelled our contract in February of 2019 and agreed to pay the cancellation fee, however you guys keep debuting every month and I keep reversing it. After countless calls, e-mails, messages, confirmations and a number of “sorry for the inconvenience, we have taken care of it, your account won’t be debited again” you still debit a couple of thousand to try and recoup the monthly fee now. The service has been so so so poor. It is so frustrating for my partner and myself and causes completely unnecessary stress. On top of this we have to pay extra banking fees for all the reversals and for going in to overdraft on our account. I strongly encourage everyone to not take out a contract with Telkom due to the poor customer service and general ineptitude. I will most certainly be telling everyone I know and encouraging them to tell everyone they know to not be involved with Telkom in any way. Frustrated and useless, that sums it up.