How does anyone put up with their poor service

On the 2nd of February I contacted Telkom to arrange a new phone line be setup at the house we just moved into. After 2 weeks of waiting to hear from them I phoned them instead and was told that they can now book a technician for me. I am given 3 dates, I obviously choose the earliest one and the day arrives, no one shows. I phone them to inquire whats happening only to be told that I am nowhere on their system and I will need to request the service again.

The fact that I need a phone line to have ADSL is ridiculous in itself, therefore have opted to get fibre installed and never have to deal with their incompetency again.

I strongly recommend anyone to rather change to fibre if its available in your area and you can afford the initial setup cost. Will be worth it in the long run...