How do you get a response from Telkom????

I logged a request online on the 6th of January, to determine if I can get a 4Mb ADSL line installed at my current residence. To date I have had no response from Telkom. Trying to follow up via their call center is only possible if you have a lot of free time and no life. I have attempted the call center route 3 times and each time ran out of time because I had to go to a meeting or attend work related issues - each time after holding 15 or more minutes to get through to an operator.