How do you expect to stay in business Telkom...pathetic service

Telkom is losing customers in droves but refuses to take on new clients...terrible follow-through. ON the 14th August i called telkom business and requested that i be contacted urgently to upgrade our current PABX and to switch to telkom fibre lines and VOIP. I was requested to send an email to a Telkom employee stating my request - i was told that once the email is received i would be contacted within 24 hours...I heard nothing so on the 16th August i resent my request....still total silence from Telkom business. So i called once more and was told by the agent that they haven't contacted me as yet as they are working on a package / deal for me.....i rep**** that this was very strange as i hadnt told them my full needs, number of lines, number of handsets etc etc. The telkom operator then offered my the following reference number AI*** - and assured me my matter has been escalated to a manager and i would be contacted the same day. Needless to say - i was not contacted...so i called again and was told for the 3rd time that my matter had been escalated.....2 weeks later i have heard nothing from Telkom....How do you expect to stay in business Telkom?