How do you complain about service when there isnt any to begin with.

I have nothing but terrible service from Telkom. When you phone the call centre, each agent gives you a different excuse and is very unhelpful. This is not the first time I've had issues with them. Every time my ADSL goes down I have to wait weeks on end to get it resolved. And only manage to do this after endless logging of faults only to have them closed without being resolved. My service has been down for 5 days now and no one contacts you to let you know what is happening or an estimate of when it will be resolved. When you phone all they tell is they don't know when it will be corrected or if it even will be. They wont let you speak to a technician either. When I phoned this morning to cancel the agent put me on hold for 20 minutes and after that I eventually hung up as he clearly wasn't planning on speaking to me. I will be cancelling this service as I cant send days on end again chasing them.

I wont ever recommend Telkom to anyone.