How do I move my ADSL line?????

We have been struggling to move our ADSL line from our old address to the new one since beginning of July. <br> <br> Mweb WAS the ISP, but they migrated the line back to Telkom on 24/07/2105. They confirmed yesterday again that they do not own the line anymore. I received an e-mail from Telkom Wholesale to confirm this and I did reply to ask for the line to be moved because we only have 45 days to confirm else they will allocate the port to someone else. Now I have to phone 10210, which I am not going to do, since they never pick up and I don't want to waste airtime. I know it is free from a Telkom landline, but we don't have it yet...or I must visit a TElkom DIrect store. The closest one is in Benoni and I am not going there as I have a small baby of 8 weeks old. <br> <br> Please just send someone to move the line, we just want our internet again! And I know we can only get a 2mb line now, since there are no 4mb ports available. <br> <br> <br> <br>