How do I move a telkom line?

I have been trying since early June 2017 to move my line from Pretoria to Brackenfell. I received and SMS that they are investigating my move. I have contacted Telkom several times but no one seems to know how to move a line, or how to give me some service. I get the message:

Dear Leon van Niekerk. Thank you for submitting your details to move your line. A consultant will contact you within 48 hours Your reference number is ********** 485. And then NO BODY ALIVE has contacted me. This is the 3rd month I am trying to move my line without any luck so far. I do not live where the phone is installed as I have moved 3 months ago. Is there anybody alive in Telkom that can help me with this problem? I have been to the Telkom shops, but they cannot help. I phoned the call centre, they cannot help. I stopped payment to Telkom as I have not received any service in three months, but they keep on billing me?

How can I cancel my ADSL bundle and two mobile devices and Showmax? Can anybody help please?