How do I get my refund?

Last year I cancelled my landline and received a bill that I had a credit of R618.33 which Telkom has to refund me. Upon phoning the 10210 number in October I was instructed to drive all the way to The Galleria, Amanzimtoti branch to collect my refund, this branch is over 150km away and when I asked if I could rather get my refund into my bank account I was told this is impossible. <br> Upon arrival the guy behind the counter claimed that they were never instructed to give me a refund and therefore there is no available cash in the shop to refund me. I told the guy that I was ill informed and now unneccecarely spend money on fuel and what to do next. He then claimed that he will instruct Telkom to refund me into my FNB account. It has now been 3 months and still no refund.<br> What must I do now, I cannot phone 10210 from my mobile