How do I get a cancellation?

<p>In October 2016 Telkom called me as a current ADSL user and offered me teh new LTE service, which I accepted. A month later I realised that Telkom had not cancelled my ADSL and now I was getting billed twice. One fro LTE and one for ADSL and land line. I called Telkom and was advised that the line needs to be cancelled by filling in a cancellation form whihc I promtly did and emailed back to the consultant. </p> <p>We rae approaching August 2017, I have emailed teh same form to several consultants in Telkom as well as the servcancellation de[artment with no luck. I get no acknowledgement fo receipt, no call to say we have it nothing...every month I call and every month I ma told to resubmit the form. Is thsi really so difficult to do?</p> <p>I am expecting Telkom to cancell the ADSL service only NOT my land line and reimburse me for the past 10 months.</p>