How do I apply for a free me mont to month sim?

I went to your cavendish store and they shunned me to your website. I app**** for a freeme month to month sim on the website. A sales agent called me back and when I told her what I wanted she shunned me to the store? If it is this difficukt to take up a product with you, I can only imagine what your after sales service will be like? Lost hope in Telkom