How difficult is it to offer service?

Item: Telkom
Rating: 5
Author: William S

After applying for the LTE uncapped deal and receiving my device on Tuesday, Telkom can't seem to activate my sim card. Telkom is very quick to process a debit order and deduct money from my account, but can't perform a simple task and activate my sim card so that I can get what I'm paying for. After being sent from one call centre department to the other, I finally got the correct number to phone. It takes on average 40 minutes to get through to the call centre on 081 128 and then empty promises are made about the activation. TELKOM!!! PLEASE CONTACT ME AND GET YOUR ACT TOGETHER!!!

Helpful (0)

Replies (1)

Telkom's replyOfficial

18 Dec 2015, 12:24

Hello angrywilly,

Thank you for making contact with us.

Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179473
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
***

Telkom's reply18 Dec 2015, 12:24

Official