How difficult is it to move a line??? Despicable Service

<p>On 11 July 2016 I filled in a request on the Telkom website to move my line from my OLD place to my NEW residence. The appointment was set for a technician to sort this out on Friday 15 July. Because I was not available I gave Telkom my husbands mobile number to contact if they needed anything. The so called "EXCELLENT" service offered by Telkom sent the technician to my OLD address. I called in again on Monday (10213) after waiting for 35 minutes while listening to some horrible music, I spoke to Ntombela who said I was at the wrong department. HELLO, this is the number that the automated service requested I call. I then decided to call fault reporting and spoke to a wonderful lady by the name of DAWN. Her service was excellent and she was patient and supportive when she heard my problem. She then directed my call to the correct department and confirmed that 10213 was the correct number. I then got through to Dylan who assisted me and an appointment was set for Friday 22 July. I received an SMS confirming that a technician will meet me at my OLD place. I called Telkom @8am this morning, again waited for 35 minutes, was again told I'm at the wrong department, finally when i was transferred to the correct person, i spoke to a person by the name of Junaid. By this time i was so angry because once again he could not understand that i want the line moved to my new place. There was screaming and shouting and instead of him assisting me he dropped the phone on me. This is TELKOM's service to cutsomers</p>