How difficult can it be to UN-cross a land line?

Greetings,

I am at a loss to know what else I need to do to get my problem sorted out. Here's the sad story:

Round 5th November I started getting calls on my land line ( ********** ) from all manner of people, calls not rof me. I asked one of them what number they had dialled and noted it ( ********** ). I tested this by calling this number from my cell phone, and my land line rang! When I tested my OWN number, the call goes to voice message. So it obviously meant I had a crossed line.

I duly followed the Telkom procedure for logging a fault, and received the reference number 236CWK051117.

A day later I got an sms saying the fault was resolved. I happily tested again calling myself from my cell, only to find nothing was different - the land lines were still crossed.

I again reported the fault, this time getting the reference number 186CWK 071117. Again, I received an sms saying faulkt sorted. But it was NOT.

I called Telkom, spoke to Sharmilla, explained the sorry sage. She was unable to log the call as Telkom's own systems were down. So I had to call in yet again the next day.

My next reference number was 203CWK081117. Nothing happened. I called in again on the 10th to follow up, and was told the fault was being investifgated and the case was still open.

This morning, I called yet again, spoke to a Thandiwe, and after explkaining all over again, I asked for the fault to be escalated. This she did, giving me a reference number ********** .

At about 14h50 I received an sms saying the fault had been sorted. Full of anticipation I tested the lines - guess what? Nothing has changed. The lines are STILL CROSSED!

So I called AGAIN, and spoke to Sharmilla. She remembered my call last week, re-logged the fault under a new number 564CWK131117.

So now I wait.

How difficult can it be to correct a fault like this? How is it possible that a consumer has to log the same fault 5, 6, more times and still nothing gets sorted?

PLEASE, is there ANYone out there who can attend to this and get it sorted?