HOW DIFFICULT CAN IT BE TO OBTAIN A PROOF OF PURCHASE? TELKOM HAS THE WORST CUSTOMER SERVICE

I always have the worst experience with Telkom when I try to put in a cellphone claim. A year later and the process has still not been changed. I ordered my phone online and the process is seemingly different when I try to drop off my phone for repairs at any of their stores.

I went to Mall of the South yesterday around 5pm and left when they closed and no one was able to assist me. They required my proof of purchase, and i bought the phone in 2018. I told Anne I can't find it in my emails and the hard copy is not easily attainable. I asked if there's nothing on their records since they do debit me every month? She said there isn't. Asked her to call Telkom Sandon for me since they might have my job card for my last claim and they were not picking up when I called. She said she doesn't know know why they not picking up, I'll just have to try them again tomorrow on my own account. So much for customer service and these are her colleagues which she could contact easier surely. Lets not mention the fact when i try google telkom contact details it's an epic fail. The 10120 number goes to voicemail? A joke. Or I get directed to whatsapp to chat to a robot where the option for what I want is not there. Someone called and promised to call me at 9am and direct me to the department for a proof of purchase, I am still waiting. All this because they do not have proof of purchase online. Why should I suffer for their internal processes as a paying customer that's never even missed a debit order?!