How difficult can it be to do Contract Update,Cancellation ?? Over 6 Months Really - very Poor Service

<p>Issue 1 </p> <p>I had 2 contracts with Telkom and I got a call from them telling me that my upgrade is due and i accepted but instead of an Upgrade , a new contract was done and that left me with 3 contrats . I called in and notified them and a case was opened . (June/July 2016) </p> <p> </p> <p>Issue 2 - Cancellation</p> <p>The other one also was due for a upgrade and i sent a cancellation form and called them to confirm if it was received and i was told yes it will be done within 24 hrs . </p> <p> </p> <p>Telkom ref - ********** 3</p> <p> </p> <p>Since then they have been debiting moneys i dont understand and i called in multiple times , cases opened and closed without giving me notifications just for this to be fixed and its over six months this is still going on . I have reversed debit orders for Nov and Dec for over R2000 per month and there was another one for R400 in Dec .</p> <p> </p> <p>Now i have been handed over for Collections and requested to pay-in monies i dont understand and my line cut . Instead of them paying me for the incorrect Debits .</p> <p> </p> <p>Thats very *********** and Very Poor Service as all the consultants cant assist or give the calls to their superios nor do they know what they doing there (all they want to do is open cases which will be closed as soon as you place the phone down) . They cant even forward me to the billing department .</p> <p> </p> <p>Thats totaly unacceptable .</p> <p> </p>