HOW DIFFICULT CAN IT BE? ORDER # ***

My sister in Rustenburg has been battling with her ADSL line. Based on the brilliant service I received from Billy @ Telkom Fourways Crossing, I advised my sister to switch to Telkom LTE. The initial process was very smooth and the Telkom staff were very accommodating & knowledgeable; promising her that the LTE router would be delivered within 14 days after order confirmation (via SMS). Well, needless to say this hasn't heppened. She's being sent from pillar to post by Telkom staff and nobody knows what's going on. Exactly how difficult can it be to deliver a service (as promised by your employees) to a PAYING customer who wants to make use of your services. It is very easy to gain a customer, but the secret is to keep that customer - and it is NO secret that Telkom continues to deliver poor service which leads to a huge loss of revenue! If anybody's interested they can call my sister, Karen Otto, on ***, however, I doubt very much that anybody at Telkom would accept responsibility! Welcome to Africa!