How did I end up back with Telkom? Never again!

I cancelled my Fiber line after a dispute and bad service from billing. My line was cancelled on 8 April 2026 and Telkom is now not releasing my line for other ISP's to grant me internet access. I have been without internet since 8 April and Telkom billing keeps dropping my calls even when I ask Telkom support to conference me with billing/cancellations to release my Fiber line.

There does not seem to be any formal Escalation process or contact as Telkom support tells me that Billing is the Escalation

I had to Google information to Escalate. ICASA says they cant assist and OpenServe is referring me back to Telkom.

I signed up with Telkom thinking the service has improved but a BIG MISTAKE on my end