How dare you add a spend limit to my account!!!

How dare you add R300 to my spend limit with my request!! i absolutely cannot believe your lack of appreciation for the customer you actually have..considering your horrible network!! you add money to my account without my knowledge did you think i was not going to spend it ..then your finance department is clearly sleeping on the job...the million calls i have been promised ,the actions which have not taken place...your company is a sorry excuse for a customer focused company....i will never recommend anything you guys to anyone for anything!!! your services is pathetic !!!