How can we not help you

Here we go again..........

So firstly dealing with Telkom's so called authorised service provider Bluetech Retail which to say the least was a nightmare of an experience, then dealing with Telkom themselves was even worse.

In short from billing issues supposedly finally corrected after nearly a year, they go and incorrectly again invoice me in December 2017, this has now been corrected.

We as a company spend around 30K a month with Telkom Mobile, we have close to 20 LTE routers from them and all of these are on 24 month contracts.

We have had 2 routers with hardware failure and we firstly contacted the Telkom call centre and we were told to take the item to the nearest Telkom Direct Store and they will book the item in for repair....................

As is with Telkom, this as usual proves fruitless as we took the necessary documentation to the TDS in Walmer Park Shopping Centre in Port Elizabeth , we had our entire Telkom bill etc and was then told that they unfortunatley cannot assist as they need a reciept for the item!!!!

NEWS FLASH: WE ARE A TELKOM MOBILE BUSINESS CLIENT...............WE RECIEVE AN INVOICE FROM TELKOM AND WE DO NOT GET RECIEPTS!!!!!!!!

Surely someone at Telkom must be able to assist us with this issue or would it be easier for us to cancel the 24 month contract without a penalty as Telkom appears to be in breach for not wanting to accept the item and send this in for repair...........