How can this be?

How can it be that my Telkom line is down for more than a month and nobody seems to be able to help? I have been harassing the Telkom shop in my area for weeks now, having to queue for at least half an hour each time. To be fair, the staff seem to want to help, but to no avail. I have tried phoning several different individuals who seem to never answer their phones. I have pleaded, I have begged, I have cursed, I have ranted and raved. And all to no avail. It has cost more than R2000 in Vodacom airtime to be able to conduct my business. <br> <br> Is Telkom the next to go after Eskom. SAPO, SAA etc? Is \Service"no longer a word in the South African vocabulary?<br> <br> """